l189 Responsible Gaming — Play Safe, Stay in Control
l189 believes that betting and casino gaming should always be enjoyable, voluntary, and within your personal limits. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support needed to make informed choices about their play — and to get help immediately if gambling stops feeling fun.
Built-In Tools to Keep You in Control
l189 has integrated a full suite of player-protection tools directly into your account settings. Every tool listed below is available free of charge to all registered players. You do not need to speak to anyone to activate them — simply log in and manage your limits from your account dashboard.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your l189 account. Once your chosen limit is reached, no further deposits will be accepted for that period. Limit increases require a mandatory 24-hour cooling-off period before they take effect, while reductions apply immediately. Minimum configurable limit is ৳100 per day.
Session Time Limits
Define how long your active gaming sessions on l189 can last. You can set a session duration limit in increments from 30 minutes up to 8 hours. When your session limit is reached, you will receive an on-screen notification and be automatically logged out. This tool is particularly useful for players who find it difficult to monitor time spent on the platform.
Time-Out / Cool-Off
If you feel you need a short break from betting and gaming, activate a time-out period ranging from 24 hours up to 6 weeks. During a time-out your l189 account will be temporarily suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and you can log back in once the period expires. Time-outs cannot be reversed early.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel that gambling is negatively affecting their life. You can request self-exclusion for a minimum period of 6 months or a permanent exclusion with no end date. During self-exclusion, your account will be fully closed, all marketing communications will be stopped, and you will not be permitted to open a new l189 account for the duration of the exclusion period.
Activity Statements
Request a full activity statement at any time from your l189 account. Your statement shows a complete history of deposits, withdrawals, bets placed, games played, wins, and losses over any date range you select. Reviewing your statement regularly is one of the most effective ways to maintain an honest picture of your gambling activity and spending patterns.
Marketing Opt-Out
You can opt out of all l189 promotional communications at any time — including bonus offers, free bet notifications, and seasonal promotions. Simply contact [email protected] or update your communication preferences in your account settings. Players who feel that promotional material encourages them to bet beyond their means are strongly encouraged to use this option without hesitation.
Understanding Your Deposit Limit Options
l189 gives you granular control over how much money enters your account. All deposit limits can be set, reduced, or increased from within your account dashboard. The table to the right outlines the available limit types and how they work in practice.
Important Reminder
Only gamble with money you can afford to lose. Never use funds intended for essential expenses — rent, food, family bills, or loan repayments — to fund your l189 account. Setting a deposit limit that reflects your genuine disposable income is the single most effective responsible gaming action you can take.
Are You Gambling Responsibly?
Honest self-reflection is the foundation of responsible gaming. If you answer "yes" to any of the questions on the right, it may be a sign that gambling is having a negative impact on your life. l189 encourages you to reach out to our support team or consider activating one of the protection tools described on this page. There is no shame in asking for help — it is the right thing to do.
You Are Not Alone
Problem gambling affects a small but significant number of online players across Bangladesh. The fact that you are reading this page is already a positive step. l189's support team is available around the clock and can discuss your options with complete confidentiality. Contact us at [email protected] at any time.
Do you ever bet more money than you originally planned to, or chase losses by placing larger bets to try to recover what you have lost?
Have you borrowed money, sold personal items, or used funds set aside for essential living expenses — such as rent or food — to fund your gambling?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend gambling?
Have family members, close friends, or colleagues expressed concern about how much time or money you spend on gambling?
Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins, or calculating how to win back losses?
Have you ever tried to stop or cut back on gambling and found that you were unable to do so, even when you genuinely wanted to?
Has gambling ever negatively affected your work, studies, family relationships, or mental and physical health?
How to Request Self-Exclusion on l189
Self-exclusion is a permanent, serious step that l189 fully supports. Once activated, our team processes exclusion requests within two hours and confirms by email. Follow the steps on the right to initiate your self-exclusion. During the exclusion period, l189 will also suppress any re-registration attempts from the same device, email address, or payment method.
After Self-Exclusion
All pending withdrawal requests will be processed to your registered payment method within 3–5 business days of your exclusion being confirmed. Your account data is retained in accordance with l189's Privacy Policy but your account will be inaccessible for the full duration of the exclusion.
Contact l189 Support Directly
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting — either a specific duration (minimum 6 months) or a permanent exclusion with no end date.
Identity Verification
For your protection, l189 will verify your identity before processing the self-exclusion. Our team may ask you to confirm your registered date of birth, mobile number, or last deposit method. This step ensures that no third party can exclude your account without your knowledge.
Exclusion Activated Within 2 Hours
Once your identity is confirmed, the self-exclusion is applied to your account within two hours. You will receive an email confirmation of the exclusion start date, exclusion end date (or "Permanent" if no end date was requested), and instructions for requesting a withdrawal of any remaining balance.
Marketing Communications Stopped
Immediately upon activation of your self-exclusion, l189 will remove your contact details from all marketing lists. You will no longer receive promotional emails, bonus notifications, or any communications designed to encourage you to return to the platform during the exclusion period.
Reinstatement After Exclusion Period
At the end of a time-limited self-exclusion, your account will not be automatically reopened. You must contact [email protected] to request reinstatement. There is a mandatory 7-day reflection period before reinstatement is granted, during which you can change your mind at no consequence. Permanent exclusions cannot be reversed.
Support Is Always Available
If gambling is negatively affecting your life or the life of someone you care about, reaching out is the most important step you can take. l189's support team and the resources below are here to help — without judgement, and in complete confidence.
l189 Player Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Reach out to us at any time if you want to activate a protection tool, request self-exclusion, discuss your gambling habits, or simply talk to someone who understands. All conversations are handled with full confidentiality.
Email: [email protected]
Talk to Someone You Trust
Sometimes the most effective first step is speaking openly with a family member, close friend, or trusted community figure about how gambling is affecting you. l189 encourages players to maintain open communication with people in their support network. Problem gambling affects families, not just individuals, and shared conversations can be the beginning of meaningful change.
Professional Counselling
Qualified counsellors and mental health professionals in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh can provide confidential support for gambling-related concerns. We encourage any player experiencing significant distress related to their gambling to seek professional guidance. Your doctor or a community health centre is a good starting point for a referral.
Protecting Others in Your Household
If you are concerned that a family member — particularly a young person — may be accessing l189 or any other gambling platform without your knowledge, we recommend using device-level parental controls to restrict access to gambling websites. l189 strictly enforces its 21+ age policy but household-level controls provide an additional layer of protection for vulnerable individuals.
Play Responsibly — Enjoy l189 on Your Terms
Set your limits, review your activity, and play only within your means. If you have questions about any responsible gaming feature, our FAQ page has detailed answers — or log in to manage your account settings today.